Terms Of Use

Last Updated: 06/2026

By accessing, browsing, or using this Website, you agree to comply with and be bound by the following Terms of Use. These Terms are designed to ensure a safe, transparent, and convenient online experience for all users.

If you do not agree with any part of these Terms of Use, please discontinue your access to or use of the Website.

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1. PERMITTED USE OF THE WEBSITE

This Website is provided to introduce Alagon Group’s hospitality ecosystem, including but not limited to hotels, resorts, restaurants, spa and wellness services, events, and travel experiences.

By using the Website, you agree to:

  • Comply with all applicable laws and regulations.
  • NOT use language or engage in conduct that is abusive, offensive, defamatory, harassing, threatening, or harmful to others.
  • NOT interfere with the operation, security, or stability of the Website.
  • NOT gain or attempt to gain unauthorized access to any systems, servers, or data associated with the Website.
  • NOT use automated tools, bots, or other means to collect data or content from the Website without prior written consent from Alagon Group.
  • NOT upload, transmit, or distribute any malicious code, viruses, or other harmful materials that may affect the Website or its systems.

Alagon Group reserves the right to restrict or terminate access to any user found to be in violation of these Terms.

 

2. INTELLECTUAL PROPERTY RIGHTS

All content displayed on the Website, including but not limited to text, images, videos, graphics, designs, icons, logos, trademarks, and other materials, is the property of Alagon Group or its authorized licensors and is protected by applicable intellectual property laws.

Users may access and use such content solely for personal and non-commercial purposes.

Any reproduction, modification, distribution, publication, or commercial use of Website content without prior written consent from Alagon Group is strictly prohibited.

 

3. SERVICE INFORMATION AND RESERVATIONS

The Website may provide information relating to:

  • Accommodation services.
  • Dining experiences.
  • Spa and wellness services.
  • Promotional offers.
  • Events and guest experiences.
  • Membership programs and related benefits.

While Alagon Group strives to ensure that all information is accurate and up to date, pricing, room availability, promotions, schedules, and service details may be modified or updated without prior notice.

All reservations, bookings, and service requests are subject to actual availability and final confirmation by Alagon Group or the relevant operating entity.

 

4. USER-PROVIDED INFORMATION

When submitting information through contact forms, membership registrations, surveys, feedback forms, or other interactive features on the Website, you represent and warrant that:

  • The information provided is accurate and complete.
  • You have the legal right to provide such information.
  • The content does not infringe upon the rights or legitimate interests of any third party.
  • The content is not offensive, fraudulent, misleading, unlawful, or otherwise inappropriate.

Alagon Group reserves the right to refuse, remove, or moderate any content deemed inconsistent with its operational standards and brand values.

 

5. THIRD-PARTY LINKS

The Website may contain links to third-party websites, booking platforms, social media channels, or external services.

These links are provided solely for your convenience. Alagon Group does not control and is not responsible for the content, privacy practices, policies, or operations of any third-party websites.

Accessing such websites is entirely at your own discretion and risk.

 

6. DISCLAIMER

The Website and all content contained herein are provided on an “as available” and “as is” basis.

Alagon Group does not guarantee that the Website will operate continuously, without interruption, or free from technical errors.

To the fullest extent permitted by applicable law, Alagon Group shall not be liable for any loss, damage, or inconvenience arising from the use of, or inability to use, the Website.

 

7. LIMITATION OF LIABILITY

Alagon Group shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

  • The use of or inability to use the Website.
  • Reliance on information provided through the Website.
  • Technical failures, system errors, or service interruptions.
  • Unauthorized access to user information or data.

Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

 

8. PRIVACY

Your use of the Website is also governed by Alagon Group’s Privacy Policy.

By continuing to use the Website, you acknowledge that you have read, understood, and agreed to the practices described in the Privacy Policy.

 

9. CHANGES TO THESE TERMS

Alagon Group reserves the right to amend or update these Terms of Use at any time to reflect changes in legal requirements or operational needs.

Any revisions will become effective upon publication on the Website. Continued use of the Website following such updates constitutes acceptance of the revised Terms.

 

10. GOVERNING LAW

These Terms of Use shall be governed by and interpreted in accordance with the laws of the Socialist Republic of Vietnam.

Any dispute arising out of or in connection with the use of this Website shall be subject to the jurisdiction of the competent authorities and courts of Vietnam.

 

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We sincerely appreciate your trust and look forward to welcoming you to memorable hospitality, dining, wellness, and travel experiences with Alagon Group.